Refund and Returns Policy

Overview

Due to the perishable nature of our products (fresh flowers and plants), Flowerman.ae does not offer a 30-day return policy. Issues must be reported within 4 hours of delivery to be eligible for a replacement or store credit.

To be eligible for a resolution, we require a clear photograph of the flowers showing the issue, along with your order number or proof of purchase.

Refunds & Replacements

Once your photo evidence is received and inspected, we will notify you of the approval or rejection of your request. If approved, we will either send a fresh replacement bouquet or apply a credit to your original method of payment within a certain amount of days.

Exchanges (Damaged Goods)

We only replace items if they arrive defective or damaged. Since flowers are live products, natural variations occur; however, if the product is significantly damaged during transit, please email us immediately at {your-email@flowerman.ae}.

Cancellations

Orders can be cancelled for a full refund if the request is made at least 24 hours before the scheduled delivery date. Same-day orders or orders already out for delivery cannot be cancelled or refunded.

Need help?

Contact us at {your-email@flowerman.ae} for any questions related to your order.